Carrier Emergency Contacts

SUPPORT:

Our team can be reached at:

Phone: (310) 796-1393
Fax: (310) 546-3922
Mon. – Fri. 8:00 – 6:00 Pacific Time

The listing below provides customer and technical support numbers for the some of the carriers we represent. Additional resources for each carrier may be found on their individual Carrier page in our Carrier Library.

Carrier Phone Email
2talk (800) 283-1332 support@2talk.com
ACC Business Service: (410) 423-6500
Customer Service: (888) 286-2686
hvanhouten@acctelecom.com
rm-custcareagnt@accbusiness.com
Access One

Customer Service: (800) 804-8333
Billing: (800) 804-8333 ext. 2004

service@accessoneinc.com
billing@accessoneinc.com

Adigo Customer Support: (888) 552-3446 Service: support@adigo.com
Billing: billing@adigo.com
Advantix Customer Support: (866) 238-2684  
AireSpring Customer Support: (800) 825-1055 opt.1 then opt. 3 customerservice@airespring.com
AIS Support: (858) 576-4272  
Alpheus Communications Customer Service: (877) 257-4387 (ALPHEUS)  
AT&T West (CA, NV) Repair: (800) 332-1321
DSL: (877) 722-3755
IP Customer Care: (888) 613-6330
 
AT&T Southwest (TX, AR, MO, OK, KS) Customer Support: (800) 246-8464  
BCN Solutions Express Customer Support: (800) 585-6601  
Birch Communications Customer Support: (888) 275-0777  
Broadview Technical Support: (800) 276-2384  
BlueSquare Customer Support: (888) 356-SQUARE tickets@getbluesquare.com
Broad Sky Networks Customer Service: (877) 291-9575
Tech Support: (877) 291-9575
Customer Support: Support@BroadSkyNetworks.net
Tech Support: Trouble@BroadSkyNetworks.net
Broadvoice Support: (888) 332-8036 support@broadvoice.com
Bullseye Customer Support: (877) 638-2855  
CallTower Customer Service: (800) 347-5444 support@calltower.com
Cbeyond Billing: (866) 424-5100
Technical: (866) 424-5100
customer.care@cbeyond.net
technical.support@cbeyond.net
CCI Network Services On-Call Tech: (877) 592-8049 trouble@ccicom.com
CenturyLink (Formerly Embarq) Customer Support: (800) 786-6272  
CenturyLink (Formerly Qwest) Customer Support: (800) 524-5249  
Charter Business Customer Support: (800) 314-7195
Tech Support: (800) 314-7195
Service Activation: (888) 681-8943
 
China Unicom Sales & Support:
Los Angeles: (909) 987-8588
San Jose: (408) 215-1946
New York: (732) 767-6686
Washington D.C.: (703) 880-6888
Toronto: (416) 223-8688

Tech Service & Support:
US: (213) 622-2195
Global: (888) 880-5698
 
Cogent Customer Support: (877) 726-4386 Service: support@cogentco.com
Billing: billing@cogentco.com
Comcast Comcast Post Installation: 
Coax: (800) 391-3000 (Repair, MACD, Billing, Technical Support, IP's)
PRI: (877) 543-3961
Ethernet: (800) 741-4141
Mixed Orders: (855) 368-0600
Post-order acceptance questions (install ready to schedule):
NE Division:  (866) 347-7357
Central Division: (855) 336-6983
West Division:
Twin Cities:  9520285-2323 opt 2
Oregon / SW Washington: (866) 891-3387
Seattle: (877) 525-2104
California: (888) 543-2709
Mile High: (866) 971-0339
Houston: (713) 341-8682
Post-installation questions: 
(800) 391-3000
 
Covad (now MegaPath)

Changes, moves or disconnects: (888) 642-6823
ADSL and T1: (866) 339-2887
Voice: (800) 278-7114

Wireless Support: (866) 282-9044

DS3: (877) 517-1883

covad1support@covad.com

covadtechsupport@covad.com

covadbillingsupport@covad.com

salesquestions@covadsales.com

covadprovsupport@covad.com

Cox Business Customer Support: (949) 546-2020  
Datavo Support: (877) 732-8286  
Digium Tech Support: (877) 344-4861  
EarthLink Business Customer Care: (855) 352-2731 customercare@earthlinkbusiness.com
Entelegent Solutions Customer Service (800) 975-7192  
Excel Technical Support: (800) 308-4653  
FiberLight Customer Support: (817) 795-1630
Customer Support: (817) 846-1153
ken.lautzenheiser@fiberlight.com
(channel manager)
Frontier Technical Support: (800) 239-4430  
GLOBALINX Technical Support: (866) 909-8253 customersupport@globalinx.com
techsupport@globalinx.com
Granite Telecom Customer Support: (866) 847-5500 custserv@granitenet.com
GTT NOC: (877) 385-5252  
Highwinds Customer Support: (866) 872-0357 support@highwinds.com
Host.net Customer Support: (888) 556-4662  
inContact Customer Support: (800) 826-8028
Technical Support: (800) 826-8028
 
Impact Telecom Customer Support: (888) 411-1175
Tech Support: (866) 557-8920
Customer Support: customersupport@impacttelecom.com
Tech Support: noc@impacttelecom.com
Integra Customer Support: (866) 871-1114 support@integratelecom.com
Intermedia Voice Services Support: (877) 880-0055
Business Applications Support: (800) 379-7729
 
AccessLine Customer Service (877) 880-0055 customerservice@accessline.com
ITS Communications Repairs: (888) 693-9509
Billing: (888) 487-0083
 
Level 3 Technical Support (877) 453-8353
Customer Support (877) 253-8353
Escalation List
 
Masergy Customer Support (877) 462-7374 csc@masergy.com
MegaPath

Technical Support: (800) 455-5546

support@megapath.com
Mitel Support: (800) 722-1301
Endpoint Support: (800) 574-1611
International Support: (613) 592-2122
 
NeoCloud   support@neocloud.com
NetFortris Support: (888) 469-5100 support@netfortris.com
NetWolves Customer Support:(800) 676-8870
Technical Support: (888) 638-9658
 
NewCloud Networks Support: (877) NCN-0911 support@newcloudnetworks.com 
Nitel 24/7 NOC: (866) 892-0915 noc@nitelusa.com
NTT America Support: (877) NTT-NOC5
Billing: (877) 868-8638
noc@us.ntt.net
billing@us.ntt.net
O1 Communications Customer Support: (888) 444-1111 support@o1.com
One Communications Customer Support: (800) 962-2488  
One Ring Networks Sales & Support:
Atlanta: (404) 303-9900
Dallas: (214) 382-9990
 
Paetec Customer Service: (877) 340-2600
Technical Support: (800) 967-2233
customerservice@PAETEC.com
PGi Customer Support: (877) 599-3087
Agent Support (877) 599-3095
online support
Powernet Customer Support: (800) 860-9495  
Qwest Customer Support: (800) 954-1211
Repair Line/Open Tickets: (800) 603-6000
 
RapidScale Support: (866) 686-0328 support@rapidscale.net
RingCentral Agent Reseller Support Line: (800) 595-8110
(Not for end user customers)
resellers@ringcentral.com
Rogers Customer Service: (800) 496-4401  
Savvis Customer Support: (888) 638-6771 ssc@savvis.net
Silver Star Telecom Support: (877) 782-7662 support@silverstartelecom.com
SimpleSignal Customer Support: (303) 242-8616 support@simplesignal.com
Skyriver Support: 866-759-7483  
Sonic Customer Service: (877) 706-5662 support@sonic.net
Spectrum Business Support: (800) 314-7195  
Sprint

Repair: (800) 877-5045
Billing: (888) 888-4444

Business Customer Service: (800) 927-2199

 
Sprint Wireless

Voice: (800) 278-7114

Nextel Phone: (800) 639-6111

 
Telekenex Customer/Tech Support: (888) 469-5100, opt. #2 support@telekenex.com
TelePacific

Customer Support: (877) 487-8722, Option 3, ask for extension 8017 for a spanish-speaking representative

Technical Support: (877) 487-8349, Option 2, ask for extension 8057 for a spanish-speaking representative

Premier Accounts: (888) 611-8722 (Accounts that bill over $7500 MRC)

Cloud Product Support: (855) 444-8722

For escalations on trouble tickets after 1 hour:
RROCManagementEscal@telepacific.com

Telesphere Support/Network Operations: (888) 616-6414 support@telesphere.com
T-Mobile Customer Support: (877) 453-1304  
Telnes Broadband Customer Support: (888) 509-5551 sales@telnesbroadband.com
Time Warner Cable Customer Support: (888) 892-2253
Commercial Support Center (CTAC): (877) 892-4662
Sales Team: (877) 892-4519
Billing Support: (866) 718-5093
 
TouchTone Customer Support: (800) 900-5474 business.support@touchtone.net
Towerstream

Technical Support: (800) 3006-6993
Billing: (866-848-5848 x740

support@towerstream.com
billing@towerstream.com
Chat Live: http://www.towerstream.com/Chat.aspx

TW Telecom

Maintenance and Repair: (800) 829-0420 customer.care@twtelecom.com
Verizon Telecom (GTE) Phone Service: (800) 483-2000
DSL: (888) 649-9500
 
Verizon Business (MCI) Customer Support: (800) 265-2316  
ViaWest Customer Support: (866) 808-9378  
West IP Communications Technical Support: (888) 728-0950  
Windstream Customer Support: (855) 340-2001 (level 1);
(855) 340-2002 (level 2); and (855) 221-2141 (level 3)
 
XCast Customer Support: (888) 422-3500 customerservice@xcastlabs.com
XO Customer Support: (800) 421-3872  
Zayo Network Mgt Center: (888) 636-2778 service@above.net