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SUPPORT:
Our team can be reached at:
Phone: (310) 796-1393
Fax: (310) 546-3922
Mon. – Fri. 8:00 – 6:00 Pacific Time
The listing below provides customer and technical support numbers for the some of the carriers we represent. Additional resources for each carrier may be found on their individual Carrier page in our Carrier Library.
| Carrier | Phone | ||
| 2talk | (800) 283-1332 | support@2talk.com | |
| ACC Business |
Service: (410) 423-6500 Customer Service: (888) 286-2686 |
hvanhouten@acctelecom.com rm-custcareagnt@accbusiness.com |
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| Access One |
Customer Service: (800) 804-8333 |
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| Adigo | Customer Support: (888) 552-3446 |
Service: support@adigo.com Billing: billing@adigo.com |
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| Advantix | Customer Support: (866) 238-2684 | ||
| AireSpring | Customer Support: (800) 825-1055 opt.1 then opt. 3 | customerservice@airespring.com | |
| AIS | Support: (858) 576-4272 | ||
| Alpheus Communications | Customer Service: (877) 257-4387 (ALPHEUS) | ||
| AT&T West (CA, NV) |
Repair: (800) 332-1321 DSL: (877) 722-3755 IP Customer Care: (888) 613-6330 |
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| AT&T Southwest (TX, AR, MO, OK, KS) | Customer Support: (800) 246-8464 | ||
| BCN Solutions Express | Customer Support: (800) 585-6601 | ||
| Birch Communications | Customer Support: (888) 275-0777 | ||
| Broadview | Technical Support: (800) 276-2384 | ||
| BlueSquare | Customer Support: (888) 356-SQUARE | tickets@getbluesquare.com | |
| Broad Sky Networks |
Customer Service: (877) 291-9575 Tech Support: (877) 291-9575 |
Customer Support: Support@BroadSkyNetworks.net Tech Support: Trouble@BroadSkyNetworks.net |
|
| Broadvoice | Support: (888) 332-8036 | support@broadvoice.com | |
| Bullseye | Customer Support: (877) 638-2855 | ||
| CallTower | Customer Service: (800) 347-5444 | support@calltower.com | |
| Cbeyond |
Billing: (866) 424-5100 Technical: (866) 424-5100 |
customer.care@cbeyond.net technical.support@cbeyond.net |
|
| CCI Network Services | On-Call Tech: (877) 592-8049 | trouble@ccicom.com | |
| CenturyLink (Formerly Embarq) | Customer Support: (800) 786-6272 | ||
| CenturyLink (Formerly Qwest) | Customer Support: (800) 524-5249 | ||
| Charter Business |
Customer Support: (800) 314-7195 Tech Support: (800) 314-7195 Service Activation: (888) 681-8943 |
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| China Unicom |
Sales & Support: Los Angeles: (909) 987-8588 San Jose: (408) 215-1946 New York: (732) 767-6686 Washington D.C.: (703) 880-6888 Toronto: (416) 223-8688 Tech Service & Support: US: (213) 622-2195 Global: (888) 880-5698 |
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| Cogent | Customer Support: (877) 726-4386 |
Service: support@cogentco.com Billing: billing@cogentco.com |
|
| Comcast |
Comcast Post Installation: Coax: (800) 391-3000 (Repair, MACD, Billing, Technical Support, IP's) PRI: (877) 543-3961 Ethernet: (800) 741-4141 Mixed Orders: (855) 368-0600 Post-order acceptance questions (install ready to schedule): NE Division: (866) 347-7357 Central Division: (855) 336-6983 West Division: Twin Cities: 9520285-2323 opt 2 Oregon / SW Washington: (866) 891-3387 Seattle: (877) 525-2104 California: (888) 543-2709 Mile High: (866) 971-0339 Houston: (713) 341-8682 Post-installation questions: (800) 391-3000 |
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| Covad (now MegaPath) |
Changes, moves or disconnects: (888) 642-6823 Wireless Support: (866) 282-9044 DS3: (877) 517-1883 |
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| Cox Business | Customer Support: (949) 546-2020 | ||
| Datavo | Support: (877) 732-8286 | ||
| Digium | Tech Support: (877) 344-4861 | ||
| EarthLink Business | Customer Care: (855) 352-2731 | customercare@earthlinkbusiness.com | |
| Entelegent Solutions | Customer Service (800) 975-7192 | ||
| Excel | Technical Support: (800) 308-4653 | ||
| FiberLight |
Customer Support: (817) 795-1630 Customer Support: (817) 846-1153 |
ken.lautzenheiser@fiberlight.com (channel manager) |
|
| Frontier | Technical Support: (800) 239-4430 | ||
| GLOBALINX | Technical Support: (866) 909-8253 |
customersupport@globalinx.com techsupport@globalinx.com |
|
| Granite Telecom | Customer Support: (866) 847-5500 | custserv@granitenet.com | |
| GTT | NOC: (877) 385-5252 | ||
| Highwinds | Customer Support: (866) 872-0357 | support@highwinds.com | |
| Host.net | Customer Support: (888) 556-4662 | ||
| inContact |
Customer Support: (800) 826-8028 Technical Support: (800) 826-8028 |
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| Impact Telecom |
Customer Support: (888) 411-1175 Tech Support: (866) 557-8920 |
Customer Support: customersupport@impacttelecom.com Tech Support: noc@impacttelecom.com |
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| Integra | Customer Support: (866) 871-1114 | support@integratelecom.com | |
| Intermedia |
Voice Services Support: (877) 880-0055 Business Applications Support: (800) 379-7729 |
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| AccessLine | Customer Service (877) 880-0055 | customerservice@accessline.com | |
| ITS Communications |
Repairs: (888) 693-9509 Billing: (888) 487-0083 |
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| Level 3 |
Technical Support (877) 453-8353 Customer Support (877) 253-8353 Escalation List |
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| Masergy | Customer Support (877) 462-7374 | csc@masergy.com | |
| MegaPath |
Technical Support: (800) 455-5546 |
support@megapath.com | |
| Mitel |
Support: (800) 722-1301 Endpoint Support: (800) 574-1611 International Support: (613) 592-2122 |
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| NeoCloud | support@neocloud.com | ||
| NetFortris | Support: (888) 469-5100 | support@netfortris.com | |
| NetWolves |
Customer Support:(800) 676-8870 Technical Support: (888) 638-9658 |
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| NewCloud Networks | Support: (877) NCN-0911 | support@newcloudnetworks.com | |
| Nitel | 24/7 NOC: (866) 892-0915 | noc@nitelusa.com | |
| NTT America |
Support: (877) NTT-NOC5 Billing: (877) 868-8638 |
noc@us.ntt.net billing@us.ntt.net |
|
| O1 Communications | Customer Support: (888) 444-1111 | support@o1.com | |
| One Communications | Customer Support: (800) 962-2488 | ||
| One Ring Networks |
Sales & Support: Atlanta: (404) 303-9900 Dallas: (214) 382-9990 |
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| Paetec |
Customer Service: (877) 340-2600 Technical Support: (800) 967-2233 |
customerservice@PAETEC.com | |
| PGi |
Customer Support: (877) 599-3087 Agent Support (877) 599-3095 |
online support | |
| Powernet | Customer Support: (800) 860-9495 | ||
| Qwest |
Customer Support: (800) 954-1211 Repair Line/Open Tickets: (800) 603-6000 |
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| RapidScale | Support: (866) 686-0328 | support@rapidscale.net | |
| RingCentral |
Agent Reseller Support Line: (800) 595-8110 (Not for end user customers) |
resellers@ringcentral.com | |
| Rogers | Customer Service: (800) 496-4401 | ||
| Savvis | Customer Support: (888) 638-6771 | ssc@savvis.net | |
| Silver Star Telecom | Support: (877) 782-7662 | support@silverstartelecom.com | |
| SimpleSignal | Customer Support: (303) 242-8616 | support@simplesignal.com | |
| Skyriver | Support: 866-759-7483 | ||
| Sonic | Customer Service: (877) 706-5662 | support@sonic.net | |
| Spectrum Business | Support: (800) 314-7195 | ||
| Sprint |
Repair: (800) 877-5045 Business Customer Service: (800) 927-2199 |
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| Sprint Wireless |
Voice: (800) 278-7114 Nextel Phone: (800) 639-6111 |
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| Telekenex | Customer/Tech Support: (888) 469-5100, opt. #2 | support@telekenex.com | |
| TelePacific |
Customer Support: (877) 487-8722, Option 3, ask for extension 8017 for a spanish-speaking representative Premier Accounts: (888) 611-8722 (Accounts that bill over $7500 MRC) Cloud Product Support: (855) 444-8722 |
For escalations on trouble tickets after 1 hour: |
|
| Telesphere | Support/Network Operations: (888) 616-6414 | support@telesphere.com | |
| T-Mobile | Customer Support: (877) 453-1304 | ||
| Telnes Broadband | Customer Support: (888) 509-5551 | sales@telnesbroadband.com | |
| Time Warner Cable |
Customer Support: (888) 892-2253 Commercial Support Center (CTAC): (877) 892-4662 Sales Team: (877) 892-4519 Billing Support: (866) 718-5093 |
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| TouchTone | Customer Support: (800) 900-5474 | business.support@touchtone.net | |
| Towerstream |
Technical Support: (800) 3006-6993 |
support@towerstream.com billing@towerstream.com Chat Live: http://www.towerstream.com/Chat.aspx |
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|
TW Telecom |
Maintenance and Repair: (800) 829-0420 | customer.care@twtelecom.com | |
| Verizon Telecom (GTE) |
Phone Service: (800) 483-2000 DSL: (888) 649-9500 |
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| Verizon Business (MCI) | Customer Support: (800) 265-2316 | ||
| ViaWest | Customer Support: (866) 808-9378 | ||
| West IP Communications | Technical Support: (888) 728-0950 | ||
| Windstream |
Customer Support: (855) 340-2001 (level 1); (855) 340-2002 (level 2); and (855) 221-2141 (level 3) |
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| XCast | Customer Support: (888) 422-3500 | customerservice@xcastlabs.com | |
| XO | Customer Support: (800) 421-3872 | ||
| Zayo | Network Mgt Center: (888) 636-2778 | service@above.net | |
