Edify offers a Business Communications as-a-Service platform as their flagship service called Huddle, which includes Contact Center, Unified Communications, Machine Learning, and real-time API layering into other applications - all in one single, cloud-native software solution. With a financially backed 100% uptime SLA, Huddle provides true omni-channel functionality for businesses to efficiently interact with their customers by moving seamlessly among channels within one conversation. Edify built their infrastructure across 37 data centers, which allows their services to be available globally and also have ultra high redundancy in the event of location failing.
Edify offers a very unique cost model for their Huddle product - giving customers five free seats and billing them only on the days the service is used. Edify's average customers are in the 50-500 user range, and span many verticals including Insurance, Financial, Retail, Education, Legal, and others that need to comply with certain regulations like HIPAA and PCI. The company and its leaders have been recognized by CUSTOMER, TMC, and many more for their innovative Contact Center technology and as one of the best places to work.