Unified Communications as a Service (UCaaS)
As part of the IT revolution toward all things cloud, Unified Communications increasingly is being delivered as a hosted, managed and usage-based solution, allowing organizations to shift from capital investment to operating cost models while enhancing services and features. With UC-as-a-Service (UCaaS), additional expertise or IT resources typically are not necessary, allowing customers to offload inherent complexities of running a communications system to their service providers while ensuring access to the latest versions and features.
UCaaS packages typically include desktop and soft phones, voice services with PBX functionality, presence management, integrated messaging, file sharing, single-number reach and audio/video/web conferencing delivered over a private or public IP network. Specific capabilities can tailored to each user as well.
Our partners work with businesses to implement a range of cloud UC tools and capabilities to meet their particular needs, including transitioning from asset-heavy, on-premises communications infrastructure to hybrid models that fully leverage past investments.
Voice, PBX Functionality, Presence Management, Integrated Messaging, File Sharing, Single Number Reach, Audio/Video/Web Conferencing, Collaboration, Contact Center, etc.